PAYMENT POLICY

1. Payment Methods

We support the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, JCB, etc.)
• Bank Transfer
• E-wallets and integrated online payment gateways on the website

2. Deposit Policy

• Guests may be required to pay a partial amount (deposit) to secure the booking.
• The deposit amount depends on room type, booking period, and specific promotions.
• A reservation is confirmed only after the deposit has been successfully received.

3. Remaining Payment

• The remaining balance must be paid before the check-in date or at check-in (depending on the policy).
• In some cases, full payment may be required prior to arrival.

4. Payment Confirmation

• After successful payment, a confirmation email will be sent to you.
• If you do not receive confirmation, please contact our support team for assistance.

5. Refund Policy

• Refunds are subject to the resort’s cancellation policy.
• The refund processing time may take 7–14 business days depending on the payment method and bank.

6. Payment Security

• We are committed to securing your payment information using encryption and high-level security standards.
• The resort does not store customers’ card information.